ENHANCE INTERNAL UNDERSTANDING OF THE VALUE PROPOSITION
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IMPROVE ALIGNMENT OF INTERNAL PROCESSES WITH VALUE PROP |
MORE INTENSE LEVERAGING OF
VALUE PROP IN THE SALES PROCESS |
Understand/measure perceived differentiated value of current/ contemplated offerings over competitive options, using tools such as:
- economic value estimation models
- interviews with sales force/customers
- market surveys, etc.
Make direct linkages between (a) features of the offering, (b) qualitative description of related customer benefits, and (c) quantified hard dollar customer gains, such as customer $ cost savings and/or customer $ revenue lifts.
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Improve market/value-alignment of price structure:
- Realign/introduce new price metrics with customer value drivers (e.g., price by usage hour)
- Align segmentation and price waterfall/discounting structures with customer value drivers (and optimize new waterfall elements).
Enhance alignment of product/offer configurations with variations in willingness to pay across customer segments through versioning/bundling of features, products and services.
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Implement practical tools that help sales organizations:
- confidently and convincingly communicate to customers the dollar value associated with customer benefit drivers
- address price objections using value trade-offs in real world selling situations
Improve incentives and controls to ensure these tools are widely utilized:
- update sales force incentive schemes to foster adoption of value based pricing/selling tools
- implement “price fences” and price approval structures to ensure the price structure is not circumvented.
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